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SHIPPING & RETURNS

Shipping Policy

1. UK DELIVERIES

 

  • I use Royal Mail for UK deliveries.

  • My aim is to prepare your order and despatch it within 3-5 working days [Monday to Friday excl. bank holidays], which means that you receive your order within 2-5 working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been despatched within 3 working days, please contact me directly.

  • Orders despatched on a Royal Mail Service are NOT tracked and can take up to 5 working days to be delivered.

  • I will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.

  • If you do not receive your order within 5 working days from the date of despatch, please email me at beeandbadgerdesigns@gmail.com.

  • If your order is returned to me due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.

  • Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.

 

2. INTERNATIONAL DELIVERIES

 

  • For international deliveries I currently use: A non-tracked service with Royal Mail. 

  • Please allow 20 working days for orders to arrive if sent on this service, however the items are usually delivered within 10 days or less.

  • When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you.  I have no control over these charges and cannot predict what they may be. Contact your local customs office for further information.

  • Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. You may also need to provide specific documentation for clearance of your order, once it arrives in your destination country.  This may vary from country to country and we ask that you contact your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for any of these reasons.  In certain situations your order may be destroyed by customs if you are unable to provide clearance for the order; in this instance we cannot refund product or shipping costs for these reasons.

  • If you do not receive your order within 20 working days, please email me at beeandbadgerdesigns@gmail.com.

  • If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.

  • Third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.

  • Due to strict Customs Regulations in Australia we are unable to despatch anything that contains Wood to this country.

  • Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.

Return & Exchange Policy

If you are unhappy with your purchase you can return the items to me within 14 days of receipt of your goods for a full refund (excluding any shipping charges). Items are returned at your own expense, unless damaged, and should be unused, returned in their original packaging and in a fully resalable condition.

To complete your return, I require a receipt or proof of purchase. Please include a reason for your return such as:

product not as described
incorrect item received
bought the wrong size/ type
change of mind
parcel damaged on arrival (please include photographs showing evidence of the damage)

 

We will let you know where your purchase should be sent to. 

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 14 days after delivery
     

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact me at beeandbadgerdesigns@gmail.com

Sale items (if applicable)


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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